Northern Radiator
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How to Navigate

Here you'll find quick tips and tutorials for using the Northern Radiator website. 

Please Note: You must sign in to your account for full access to pricing, availability, product information, and ordering capabilities. If you are a current Northern customer in need of a website login, please use our Request Login form. 


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Home Page
This is the homepage. You can simply browse the catalogs for products from here. To order online, you must log in. Search capabilities are restricted to Northern part number only until you have logged in. If you are going to search and purchase a product, we recommend going right to the Sign In link and logging in before browsing for your product. Once signed in, you will stay signed in for up to 4 hours without activity. After 4 hours, the system will log you out due to inactivity.


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Sign In
This is the page that you come to after choosing the Sign In link. Enter your username and password in the fields to continue. If you haven’t requested a login, please click the request login link, fill out the form and click submit. A username and password will be sent to you if you are currently a Northern customer. 


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Once Signed In
Once logged in, at the top of the screen the system recognizes what company you are with, what store or ship to location (if one was chosen), and what warehouse you are shopping out of.

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Changing Warehouses

You can change which warehouse you want to shop from by clicking the pull-down menu at the top of the screen and selecting a new location. However, keep in mind that if you change the warehouse after items have been added to your cart, the items in the cart may change to unavailable if not available from the newly selected warehouse.

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Navigation Menu

You'll have the most options available when signed in. Looking for distributor tools? Visit our Resources menu link..


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Navigating our Catalogs
Browse the catalog of products by top-level category, or enter a Northern product number in the search box. If you're logged in, you can also enter an OEM number, or cross-reference number.


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Choose How To Browse
When browsing into our product catalog, you will have the option to choose to search by application or in some catalogs the option of searching by category. You will be able to do a continuous drill down as you go further into the catalog until you come to a product list page. 


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Product Detail Page Updates

The product detail page is where you'll find the most comprehensive information for each item. When not logged in, you will see the part number, basic description and info, product images, and related items or accessories. When logged in, you will also have access to full product details and dimensions, as well as pricing, availability info, and the ability to add items to your cart.


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Product Images
On the item detail page, you can see any available alternate views to the left of the main image. Click on an image thumbnail to change the primary photo shown. Click the primary image to open an enlarged version. You can also switch between available images while the enlarged view is open.


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Availability
Wherever product information is found (such as on the product detail page, the product listing pages, or even in the cart), you will see a "View Availability by Warehouse" link if logged into the site. Clicking this link will open a modal that will show which Northern locations currently have this product in stock.


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Quick Orders
Quick order entry can be used if you know exactly what part(s) you need and just want to place the order. This feature is only available to logged in users. Click the Quick Order link at the top of the page. Enter the part number and quantity using the search box and QTY box, or use the "Upload Order" button to upload a list of products. When finished, you have the option to add the items to the cart, or add them to a list if you're not ready to purchase. (Lists can be found in the My Account section/menu.)


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Cart/Check Out
To start the checkout process, click the "Cart" link/icon on the upper right of your screen. This will show you all items in the cart, quantities, the warehouse you're shopping from, and order subtotal. You can choose to add quantities and update your cart, remove items from your cart, save the order for later, or continue checkout from here. (Saved Orders are available in the My Account menu/section.)


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Drop Ships
On the first page of checkout, you have the option of keeping your ship-to info as selected (either the default ship-to address or the store # address that you selected at sign in), or to drop ship to a one-time address (such as shipping direct to your customer). To place a drop ship order, click the “Ship to One-Time Address” button and then fill in the pertinent information in the fields that open below, then click Continue. If you are a customer that has chosen a Store Ship-to at sign in, please review to make sure that you have selected the correct location. If you need to change from the currently selected Bill To or Ship To location, click the "Select Saved Address" link by the selection you want to change and you will be prompted to select an alternate from the list of saved addresses associated with your account.



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Order Confirmation
Once you place your order, you will receive a confirmation number. Please keep a record of this number as it is your order number and you will need it for reference on questions regarding the order. You may print it if you'd like.


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Order History
To view your order history, hover over your name at the top right of your screen and select "Order History" from the menu that appears. (You can also go the My Account page and then select Order History on the left hand menu.) Use the available filter tool search by product number, order number, time frame, and more. Order History shows the past 12 months of orders by default; to show more, click the X on the time period to remove that filter. Click an order number to open the order details. You can also click the "Reorder" link next to any order record to automatically add all of the same items and quantities to your cart.

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Change Your Password
To change your password while logged in, go to the Account Settings page and click the "Change" link above the Password field and you will be prompted to set a new password. If you've forgotten your password, go to the Sign In page and click the Forgot Password link. You will be prompted to enter your email address, and if you have a web account you will receive an email with a link to reset your password. Once you've created a password, sign in using that password. For the safety and security of your account, we recommend using a secure password containing a mix of letters, numbers, and symbols. Sharing logins is also not recommended.