How to Navigate
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Home Page
This is the homepage. You can simply browse the catalogs for products from here. To order online, you must log in. Search capabilities are restricted to Northern part number only until you have logged in. If you are going to search and purchase a product, we recommend going right to the Sign In link and logging in before browsing for your product. Once signed in, you will stay signed in for up to 4 hours without activity. After 4 hours, the system will log you out due to inactivity.
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Sign In
This is the page that you come to after choosing the Sign In link. Enter your username and password in the login box to continue. If you haven’t requested a login, please click the request login link, fill out the form and click submit. A username and password will be sent to you if you are currently a Northern customer.
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Once Signed In
Once logged in, you will notice that the system recognizes what company you are with, what store you are (if one was chosen) and you can see what warehouse you are shopping out of. This new site allows for easy change of warehouse by clicking the pull-down menu and selecting a new location, BUT… keep in mind, if you change the warehouse and you had items in your cart, the items MAY drop from the cart if the item is not available from the newly selected warehouse.
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Changing Warehouses
This site allows for easy change of warehouse by clicking the pull-down menu and selecting a new location, BUT… keep in mind, if you change the warehouse and you had items in your cart, the items MAY drop from the cart if the item is not available from the newly selected warehouse.
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Navigation Menu
You'll have the most options available when signed in. Looking for distributor tools? Make sure that you are signed in.
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Navigating our Catalogs
Browse a catalog of products or enter a Northern product number. If you're logged in, you can also enter an OEM number, or cross-reference number.
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Choose How To Browse
Once you choose a catalog, you will be brought to a screen that lets you choose to search by application or in some catalogs the option of searching by category. You will be able to do a continuous drill down as you go further into the catalog until you come to a product list page.
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Product Detail Page Updates
This coming year we plan to take a scrutinizing look at our website and adjust some verbiage and organization of details to address some inconsistencies. This will not be a major disruption to using the website, the products themselves will remain in the same navigational places. What you will see change is the structure of the details of each individual product page. Some changes will include:
- Expected and consistent information (specifications) will all be placed into the Item Details table below the product
- Each product within the same product family will have the same information
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Product Details
On the item detail page, you can see a larger picture, the Item Details, Alternate Views of the product, and additional information if available. You can also see availability, check other warehouses, see your cost as well as jobber price, and have the ability to add to your cart from this page as well.
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Availability
When you get to the part click on the shopping cart icon, enter a quantity and then click "Add To Cart". You can see availability and pricing if you are set up that way. You can check availability in other locations by clicking the “View Warehouse Avail” link. This will show all locations that have this product In Stock. You can also start a wishlist from this screen by clicking the “add to wishlist” link. This wishlist will be saved in Wishlists, under the My Account Link at the top.
Quick Orders
Quick order entry can be used if you know exactly what part(s) you need and just want to place the order. Click the Quick Order link at the top of the page. Enter the part number and tab over to the quantity. When finished, click the Add All To Cart & Check Out button. Then proceed to checkout.
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Check Out
In order to checkout, click the cart icon on the upper right of your screen if not already in the checkout process. When you click "Check Out", this is the screen you see. It shows you everything that you have in your cart and the quantities. You can choose to add quantities and update your cart, Remove Items from your cart, continue shopping or continue checkout from here.
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Drop Ships
On the first page of checkout, you have the option of keeping your ship-to info as selected (either the default ship-to address or the store # address that you selected at sign in) or if you are having the item drop-shipped you can click the “Enter Drop Ship Address” button then fill in the pertinent information for Drop Ship. Click Continue. If you are a customer that has chosen a Store Ship-to at sign in, please review to make sure that you have selected the correct location.
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Placing Your Order
Once you place your order, you will receive a confirmation number. Please keep a record of this number as it is your order number and you will need it for reference on questions regarding the order. You may print it if you'd like.
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Order History
To view your order history click on the My Account link at the top right of your screen. Then click Orders at the left of your screen. You can enter the time frame that you want to look at by entering a date range. You can also search for orders by entering your confirmation # or order/invoice number in the Order Number field.
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Confirmation Order Number
Please keep a record of this number as it is your order number and you will need it for reference on questions regarding the order. You may print it if you'd like.
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Change Your Password
Once you have gotten the email with the newly created password, sign in using that password, go to My Account, Account Settings. Here you can enter the password that was sent to you, and then create a new password that you will remember.