Northern Radiator's COVID-19 Response
With global attention on the recent COVID-19 pandemic, we want to inform you about Northern Radiator’s customer service commitment as well as address how we continuously take precautions to minimize risks and infection in our locations.
| Customer Service
We want to assure you that we are committed to providing the same customer service that you have come to know and trust from Northern Radiator. With warehouse locations across the country and customer service staff scattered throughout as well, we feel we are prepared to handle the needs of our customers with minimal disruption. We continue to monitor public health situations as we move forward and will communicate with you any changes or business disruptions that may arise. If you need to pick up product from one of our locations, please be assured we are doing what we can to make sure you and our staff remain safe and healthy. When you enter our buildings, signage and/or floor decals will alert you if any restrictions to customer pickup areas have been implemented. We appreciate you honoring this to help keep our employees safe as well. Our staff will assist in getting you the correct product and have you on your way. |
Northern Radiator continues to have open business travel for staff. Travel to our customers' locations is based upon each business' comfort level and policies in regard to allowing visitors. Our staff continues to be available via phone, email or webinar as needed. Visitors are allowed into our offices but are asked to follow current CDC and/or local mask guidelines if applicable. Please postpone any in-person visits to our Northern locations if you are not feeling well (we ask that our staff also postpone customer visits if they are feeling ill.
Cleaning and Disinfecting
Northern Radiator has always taken pride in the cleanliness of our locations and at this time we are implementing additional steps to clean often-touched surfaces and items with more frequency including door handles, writing utensils, keyboards, and more. Northern Radiator follows all recommendations and guidelines set forth by the CDC. We will do our part to ensure the health and safety of both our employees and our customers that may pick up at one of our locations.
Northern Radiator is following CDC guidelines. Please note that mask requirements or recommendations may vary based on local criteria and/or regulations, and that requirements by location may change based on current conditions. We recommend verifying local regulations prior to your visit.