Northern Radiator COVID-19
With global attention on the COVID-19 pandemic, we want to inform you about Northern Radiator’s customer service commitment as well as address how we are taking extra precautions to minimize risks and infection in our locations.
While we are all concerned with this unprecedented outbreak, we want to assure you that we are committed to provide the same customer service that you have come to know and trust from Northern Radiator. With warehouse locations across the country and customer service staff scattered throughout as well, we feel we are prepared to get through these unchartered waters with minimal disruption. We will continue to monitor the situation as we move forward and communicate with you any changes or business disruption that may arise. If you need to pick up product from one of our locations, please be assured we are doing what we can to make sure you and our staff remain safe and healthy. When you enter our building, you will notice that we have implemented areas that we are restricting any customer pickups to with floor decals. We appreciate you honoring this to help keep our employees safe as well. Our staff will assist in getting you the correct product and have you on your way.
Business Travel, Sales Calls, Workplace Visitors
Northern Radiator has implemented restrictions on business travel and while we have staff that may have had meetings or sales calls set up with you in person, these calls will now take place via phone, email or webinar in the interim. We are also restricting workplace and office visits, allowing only customer will-call pick-ups and parcel/freight carriers to our locations, having access only to our pick-up and delivery areas.
Cleaning and Disinfecting
Northern Radiator has always taken pride in the cleanliness of our locations and at this time we are implementing additional steps to clean often-touched surfaces and items with more frequency including door handles, writing utensils, keyboards, and more. Northern Radiator is following all recommendations and guidelines set forth by the CDC. We will do our part to ensure the health and safety of both our employees and our customers that may pick up at one of our locations.
Across the Company
As different states, cities, municipalities, and corporations have put mask mandates in place, Northern Radiator too, is now requiring masks in our facilities to protect not only you, our customers, vendors, and drivers but also our own staff. Please be sure to have a mask with you and available if you need to enter one of our locations.
While we make our way through these extraordinary times, we want to assure you that Northern Radiator will do what is necessary to keep supplying our loyal and supportive customers. As mentioned above, with this being a developing situation, we will be in communication with any additional changes. We wish you, your employees, and your families continued health and wellness.