Website FAQs

  I can't log into my account, why is that?

All passwords are case sensitive. When you receive your password, be sure to note if it is UPPER or lower case. You will have to login this exact same way. If you try to login unsuccessfully more than 3 times, your account will be locked.  You must wait 15 minutes for it to unlock. If still not working after 15 minutes, please contact customer service at 1-800-328-8900. If you forget your password, you will have to click the “Forgot Password?” link on the login screen to be sent a new temporary password. Once you receive the new password, log in using that. Then go to My Account at the top of your screen, then click settings on the left hand side and reset your password to one of your choosing.

  How do I search by an OEM number?

To search for a product by OEM number, you must be logged in. In order to log in, you must be a current Northern customer and have requested a login. Once logged in, simply type in your OEM number without any punctuation or special characters. If we have recognized that OEM number, the product(s) will display.

  How can I contact my local branch?

Our Locations page includes address and contact information for all of Northern Radiator's locations. (If you are looking for a product or part, please call first to ensure we have the item available at that location.) To navigate to the Locations page, click "About Us" at the top of the screen, then click "Locations" in the left navigation. You will now see a map of Northern’s locations. Below the map is a listing of all locations with contact information for each.

  How do I contact a salesman in my area?

At the top of the screen, click on "About Us", and then choose "Sales Contact Information" at the left hand side of the screen. A map will appear showing our sales territories color coded. Below the map, you will find the contact information for the salesman in each of the colored territories.

  How do I know if my order was submitted and recieved properly?

Once you have come to the checkout page and you are ready to send your order, click the Submit Order button. This transmits your order for processing and you will receive a confirmation number. You will also receive a confirmation email that your order was submitted. You can go to "My Account" at the top of the screen and then click on "Orders" at the left. Once you see an “Order #” filled in next to the Confirmation #, you know it is being processed.  For any questions regarding order processing, please contact our web order specialist at [email protected] or 1-800-328-8900.

  What if I have questions about my login or I need to remove a login from my account?

If you have any questions about your login, login procedures, or need to remove logins from your account, please contact Carol Beekman at [email protected] or Sara Lund at [email protected]. They can both also be reached at 1-800-328-8900.